Adobe Programs (InDesign) not working after migration to new laptop

Forum|Forum|3 years ago
October 7, 2022
2 replies
169 views

I can open the files but I cannot safe them or create new files. The error message "file is damaged" pops up. It does not help if I open a copy of the file or something else. I guess it has something to do with the migration process? Can somebody help me out please? Thank you!

Bug

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M

Manan Joshi

Community Expert

Migration does not work often. This is what I would suggest

Remove all Adobe programs using the Creative Cloud Cleaner Tool
Restart your computer
Now install Creative Cloud Desktop application and the use that to install whatever application you need

Hoepfully the above steps will resolve the issues for you

-Manan

Willi Adelberger

Community Expert

Migration should NEVER be done with Adobe Applications. It will cuse problems in many ways.

Willi Adelberger

Community Expert

What OS is the old, what OS has the new computer?
How did you install the application? Via transfer from a backup or old computer or via installation from the CC desktop app?
Where are your files saved? Remot server? Cloud? Local?

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