A

Anonymous

Question

Blank Start Screen

Forum|Forum|8 years ago
December 28, 2017
10 replies
9209 views

Hi there,

when I start InDesign and try to start a new document I have this mysterouis behavoir. See picture:

Can anyone help me with this problem?

I installed a the updates, even deinstalled and installed InDesign again. Nothing helped.

Thanks a lot in advance.

Gruß Christoph

Windows 10 Pro, 64Bit

InDesign 13.0.1 x64

This topic has been closed for replies.

R

Rodolfo Cingolani

Participant

In my case the problem is the video card (incompatible / broken?). The laptop has a GT 520MX which cannot be used for hardware acceleration and does not work with uncertain (be respectful) home page filled with javascripts and executed in a browser window that probably does not test the video card in use.

Anshul_Saini

Community Manager

Hi @Rodolfo Cingolani,

Sorry to hear about the trouble you are facing. I checked on papers your GPU should be compatible as it has 1GB VRAM and 4.5 OpenGL. But it is 11 years old GPU, and on our system requirements page, it is recommended to use 4GB VRAM GPU for optimal performance. However, you may try the following steps:

You may try installing this Driver (https://www.nvidia.com/en-us/drivers/results/132841/) for Windows 10 64-Bit.
Open the "Nvidia Control Panel."
> Select "Manage 3D Settings" under 3D Settings.
> Click on the "Program Settings" tab > "select a program to customize" > Illustrator > Select the preferred graphics processor for this program > Integrated/ High Permonce/Global settings. Check one by one in which Illustrator runs fine.
Try the steps shared on this AMD help article (https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-...)

I hope it helps.

Thanks & Regards,

Anshul Saini

J

jford2282

Participating Frequently

Just a follow up on my issue with 2017 InDesign and the Dell 5420's. If anyone else has this issue where 2017 InDesign will crash or get this black screen. Download and install the 32 bit version.

J

jford2282

Participating Frequently

Was this ever resolved? I am working with InDesign 2017 with a new Dell 5420. The newer InDesigns work fine with that model, Dells that are 5410 and older work fine with InDesign 2017. We got older software that works with only 2017 so we can not update since the other software providers do not support their version of software and don't plan on upgrading. We will be upgrading to the new 5420's to 40+ people and need to find a way to resolve this.

Thanks

BobLevine

Community Expert

How did you manage to install 2017 on a new machine?

J

jford2282

Participating Frequently

Its on our Company images which is needed for our company

T

tiru0D4C

Participant

Goto >> edit >> general settings or press ctrl+k / cmd+k

checked Use Legacy "New Documents" Dialog and press OK

Knelson_HBI

Participant

I just returned to work from my holiday break to having this same issue (everything was fine before I left for the holidays). The New Document windows in every CC application is blank now, and all of my CC Libraries are blank.

Barb Binder

Community Expert

Did you try signing out of the CC Desktop app, and then signing back in? Maybe reboot in between?

~Barb

~Barb at Rocky Mountain Training

Knelson_HBI

Participant

That seemed to do the trick.

On a separate note, I also had to quit WebEx Productivity Tools (an Outlook plugin that was running in the background) because that was blocking all of my keyboard modifiers in CC. I have no idea if that was related to the issue with the New Document window and CC Libraries, but it's worth noting none-the-less.

hammer0909

Community Expert

In your original screen shot, the Editing workspace is the one that's active, not the Start screen. Have you tried just clicking on the workspace switcher where it says Editing, and choosing Start?

A

Anonymous

I cant switch between workspaces like normal. I can also work normally with my documents.

There "only" the HTML based contents like the startpage, "new" new document dialog or CC libraries that are somehow blocked or not available.

A

Anonymous

Seems like every HTML Content is somehow blocked or not viewable. Also the CC Libraries are black.

I deactived all my Antivirus and Firewall apps and put InDesign on exception, but still no difference.

Barb Binder

Community Expert

And since Photoshop is also misbehaving, you want to trash those preferences as well. It's easier in Photoshop than in InDesign:

Edit > Preferences > General > Reset Preferences On Quit, the close Ps and reopen.

~Barb

~Barb at Rocky Mountain Training

Derek Cross

Community Expert

She tried that two hours ago.

cinziamarotta

Participating Frequently

Try to return to the previous dialog box: Preferences > General > check "Use Legacy 'New Document' Dialog".

A

Anonymous

This worked. I have the new document Dialog back.

But didn't solved the problem with the black screen, where the "last documents" etc. used to be.

I have the same problem with Photoshop btw.

Derek Cross

Community Expert

You can reset the Photoshop preferences under the General tab in Photoshop preferences.

Derek Cross

Community Expert

See if resetting your preferences helps:

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

A

Anonymous

Did not work, but I didn't got a dialog asking me for replacing the preferences. I just was asked to enter my adminpassword.

After starting like that InDesign isn't even responding and I have to close it through the task manager.

BobLevine

Community Expert

You need to trash the preferences. Uninstalling / reinstalling won't do that.

Read this for alternate methods: Troubleshooting 101: Replace, or "trash" your InDesign preferences

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