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Nrmlgololo
Participant
October 8, 2023
Question

Can't open InDesign files stored in Adobe creative cloud

  • October 8, 2023
  • 3 replies
  • 1422 views

Was using Indesign  2023 (Beta), but now get the message 'InDesign Beta build has expired.' So I revert to original InDesign 2023, but files I saved to cloud using Beta are not shown, I can see them in my creative cloud desktop, but I cannot open them nor transfer them. Guidance would be appreciated. Norman

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    3 replies

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    October 8, 2023

    @Nrmlgololo said: "… So I revert to original InDesign 2023, but files I saved to cloud using Beta are not shown,".

     

    The current release version of InDesign 2023 version 18.5.0 does not support this beta feature, the InDesign cloud format.

    This feature is still in development and only with the current beta version …

     

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      October 8, 2023

      @Nrmlgololo said: "… 'InDesign Beta build has expired.' "

      Currently InDesign's latest beta version is 18.9.0.36.

      This version did not expire. Here a screenshot from today where I looked in detail to "About InDesign" using the CMD key (on macOS):

       

      So you may be able to update InDesign (Beta) to this version.

       

      Regards,
      Uwe Laubender
      ( Adobe Community Expert )

      N
      NrmlgololoAuthor
      Participant
      October 16, 2023

      Thank you Uwe, I didn't know how to thank you until now, you have been on my mind for your time and simple solution. I don't understand why Adobe dont make clear that the cloud folder associated with their ID beta version is exclusive to this Beta version, and can't be accessed by other ID programs. Is this correct Adobe or anybody? Thanks again Uwe

        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        October 8, 2023

        Does this work?

         

        Open the Creative Cloud desktop app and ensure that you're signed with using your source account or profile. Click File > Open Sync Folder. This opens the Creative Cloud files folder on your computer. Move the files from the Creative Cloud files folder to another folder on your computer.

         

        ~Barb

        ~Barb at Rocky Mountain Training
        N
        NrmlgololoAuthor
        Participant
        October 16, 2023

        Hi Barb Binder, Thank you . This didn't work for me. I just had to update the Beta version. From my experience, the cloud folder created by the Beta version of ID can only be accessed through the Beta version, though I am sure people on this site will correct me if Adobe don't.

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