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mio307079097wya
Participant
April 28, 2024
Answered

InDesign 19.4 crashing on launch on macOS

  • April 28, 2024
  • 3 replies
  • 1037 views

Hey everyone, 

somehow InDesign is not starting anymore. It only works if im deinstalling it and than again installing it. After this the whole works just once and then i need to do everything again. i tryed the adobe tipps but they dont work. You guys having tipps or have facing the same problem?

 

best,

Mio

 

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This topic has been closed for replies.
Correct answer mio307079097wya

Hello, yeah the problem was solved. The problem was that i hadn’t had my macos version up to date. i had one version before. Now everything work smooth and without problems.

3 replies

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
April 29, 2024

Hard to know what you've tried

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

-------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 30, 2024

Hi @mio307079097wya,

 

Hope you're doing well!

 

We would like to follow up on the issue. Are you able to resolve the issue by following our expert's suggestion? Please feel free to update the discussion if you need further assistance from us.

 

We will try our best to help you.

 

Thanks,

Harshika

 
M
mio307079097wyaAuthorCorrect answer
Participant
May 6, 2024

Hello, yeah the problem was solved. The problem was that i hadn’t had my macos version up to date. i had one version before. Now everything work smooth and without problems.

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    April 28, 2024

    your version of macOS? make sure it's up-to-date whether it's Ventura or Sonoma.

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      April 28, 2024

      @Leo-M is correct. Keeping up with current OS versions is very important:

       

      Current versions:

       

      Sonoma - 14.4.1

      Ventura - 13.6.6

       

       

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      April 28, 2024

      The solution which works most consistently when installing a new InDesign version when you're having those kind of problems is to restore the InDesign preferences. Follow the instructions on this web page:

       

      https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

       

      Tbe instructions at the top of the page which refer to InDesign 9.3 also apply to InDesign 9.4.

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