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Sarah221114547573
Participant
January 21, 2022
Question

InDesign Crashing over and over and over

  • January 21, 2022
  • 2 replies
  • 223 views

ID has been crashing whether I open a document, the app, the app and then a document over and over today. I have uninstalled and reinstalled twice, restarted my computer about 12 times and nothing works.

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 2, 2022

Hi there,

 

We are sorry to hear about your experience. I hope the issue is resolved by now. If not, please update to InDesign v17.1 released globally today and let us know how it goes.
If you don't see the v17.1 update, please try the steps suggested in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html).

 

Regards,

Anshul Saini

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
January 21, 2022

Hi Sarah

Which version of InDesign and OS?

How much RAM and spare hard disk capacity do you have?

Does this happen with you're working on all documents or one particular one?

Have you tried resetting the InDesign preferences?

 

 

S
Sarah221114547573Author
Participant
January 24, 2022

Version 17.0.1 on Windows 10

RAM: 32 GB

 

This has been happening with all documents and if I open ID on it's own. It will crash when I create a new document as well.

I have reset my settings and uninstalled/reinstalled twice.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
January 24, 2022
17.1 is rolling out now but in the meantime, are you running any third party plugins such and font autoactivation plugin?
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