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image_dr
Inspiring
June 6, 2018
Answered

InDesign export freezes mouse clicks

  • June 6, 2018
  • 4 replies
  • 876 views

Since upgrading to InDesign CC 2018 (on Windows 10), I have a constant annoying issue. Just about every time I export to a PDF, my mouse starts acting up. The left-click button stops working and if I hover over icons in the taskbar, there is no hover effect and I can't click anything. My keyboard works fine and my right-click button works as well.

I have to shut down programs to get the mouse to work properly again and sometimes it takes a couple minutes before it starts working. This only happens when I'm working in Adobe 2018 products and most often happens when exporting to PDF.

I have completely uninstalled Photoshop, Illustrator, InDesign, and Acrobat, then did a complete restart of the computer, installed the programs again, then restarted again, but the problem persists.

I have 32GB of memory on my system and it happens even if I don't have a ton of programs open.

I know this is probably a one-off problem nobody else has, but any ideas what's causing it?

Thank you in advance.

This topic has been closed for replies.
Correct answer Barbara33497902j56z

Still happens in 2024. I think I found a fix, tho: open Acrobat Reader and then quit it XD

apparently everything goes back to normal

4 replies

B
Barbara33497902j56zCorrect answer
Participant
November 9, 2023

Still happens in 2024. I think I found a fix, tho: open Acrobat Reader and then quit it XD

apparently everything goes back to normal

    I
    image_drAuthor
    Inspiring
    January 8, 2019

    I have done a hard disk scan and it comes out clean. I have round that right clicking unfreezes everything and I can keep working. It's just odd that this happens specifically when using InDesign and exporting to PDF.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 27, 2018

    Hi,

    I hope the issue is solved by now. I would request you to please update the discussion with the solution as it will help others too. If not, please try the steps mentioned here: Re: Cursor flickers and deselects menues and share results.

    If you have any further query please feel free to update the discussion.

    Thanks,

    Srishti

    Geоrge
    Geоrge
    Legend
    August 9, 2018

    It looks like your HDD start to think about suicide. Do checkdisk, than check it HDD by some utilities like this - https://www.acronis.com/pl-pl/homecomputing/download/drive-monitor/

    Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
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