Indesign no longer starts

Question

Every time after I close Indesign, I can't open after that. It only helps to uninstall and reinstall. Does anyone know what this could be and how I can remedy it? THX Verena

Rishabh_Tiwari · Accepted Answer

Hi @Verena242839787sun ,

Sorry to hear about the trouble. Please try the suggestions shared by Eugene. In case if you have macOS and the latest version of InDesign which is 18.5, please try the suggestions shared here in this similar discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

Eugene Tyson · Answer

What's the OS and what version of InDesign

Some have reported success by updating to the latest versoin of the OS on Mac

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

-----

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-------

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded