Skip to main content
Participant
June 26, 2023
Answered

Indesign text Wrap has stopped working- Blanked out

  • June 26, 2023
  • 4 replies
  • 280 views

The Text Wrap dialog box is blanked out when I try to edit existing runaround- and I cannot use it on new boxes or i new documents either

    This topic has been closed for replies.
    Correct answer Bill Silbert

    Problems within the interface such as with panels can be fixed by deleting your InDesign cache files. This is not the same as deleting preferences.

    To delete cache files:

    For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

    For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

    4 replies

    kglad
    Community Expert
    Community Expert
    June 27, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    Robert at ID-Tasker
    Legend
    June 26, 2023

    Can you post a screenshot of the dialog - plus the object? 

     

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    June 26, 2023

    Problems within the interface such as with panels can be fixed by deleting your InDesign cache files. This is not the same as deleting preferences.

    To delete cache files:

    For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

    For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

    32wendyAuthor
    Participant
    June 26, 2023

    PERFECTO!!!

    Works now.

    Thank you beyond words. You have unfrustrated my day. 🙂

    Peter Spier
    Community Expert
    Community Expert
    June 26, 2023

    are you saying the dialog is empty rather than non-responsive? Interface issues are often related to corrupt cache files.

    See Reset InDesign Preferences and Other Troubleshooting and scroll down to the section Reset InDesign preferences more deeply (3)