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Participant
July 12, 2023
Question

Intermitent crashes while exporting to print PDF from within InDesign

  • July 12, 2023
  • 1 reply
  • 104 views

HARDWARE & SOFTWARE

Installed June 25, 2023
InDesign CC23, 18.3
on
New Mac Minis, M1, 2020
16 GB
OS: Ventura 13.4.1

I can provide Acrobat PDF export presets and packaged samples of completed pages

 

NOTES

* Not replicable on demand
* Frequency is average of 2-3 reports per day
* To this point, a restart or two or three resolves the issue (but immensely slows production)
* We are using page templates created from scratch within InDesign CC23
* Not receiving font errors

* Network based; building on local machine, saving to NewsEngin GPS cloud-based app
* Remote users (all on 300mb+ VPN connections, eight cat, two WiFi)
* Office users (10gb connections, all cat)
* Problem cuts across all users, local and remote
* Crashes reported between 2 pm and 11:30 pm

 

Thanks for your time and input.

This topic has been closed for replies.

1 reply

Community Expert
July 18, 2023

Saving to cloud based app might be issue. It's best work locally then transfer to the cloud based apps/servers afterwards.

Are there any backups/scans happening during 2pm and 11:30pm?