Skip to main content
P
PascalFolleher
Participant
September 12, 2023
Answered

Issue with running Indesign Server on Mac EC2 Instance

  • September 12, 2023
  • 2 replies
  • 448 views

Earlier today I set up a new EC2 mac2.metal instance with M1 chip. Uploading the installation bundle and installing the software was no problem.

 

But when I try to start the server I get the following message:

Tue Sep 12 10:41:45 2023 ERROR [server] We can't verify your subscription status.
Tue Sep 12 10:41:45 2023 ERROR [server] We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below. If you're still having issues, please see our connectivity troubleshooting guide https://www.adobe.com/go/lic_frl_ts or contact your IT Administrator.

I already checkd for internet connectivity. I can send requests via curl to https://www.google.com, https://adobe.com and when I send a request to the test URL ( https://lm.licenses.adobe.com/vact/ping ) from the trouble shooting guide I get a "pong" in the response.

 

I also checked /private/etc/hosts which doesn't contain anything since it's a clean install. Software firewall is also disabled.

 

I currently have no idea why I'm running into this issue and how to fix it. Please keep in mind, that I access the EC2 instance via ssh, so I won't be able to click through the Mac OS UI 😉

This topic has been closed for replies.
Correct answer PascalFolleher

We could fix the issue by creating and installing a new bundle. We created a "universal" bundle instead of apple silicon and installed via GUI. If you need to access a Mac EC2 instance via GUI you can use the following guide: https://repost.aws/knowledge-center/ec2-mac-instance-gui-access

The universal bundle contained a downloader that downloaded a zip file with the actual installer. Installing was trivial and the server just worked when we tried to start it.

2 replies

P
PascalFolleherAuthorCorrect answer
Participant
September 20, 2023

We could fix the issue by creating and installing a new bundle. We created a "universal" bundle instead of apple silicon and installed via GUI. If you need to access a Mac EC2 instance via GUI you can use the following guide: https://repost.aws/knowledge-center/ec2-mac-instance-gui-access

The universal bundle contained a downloader that downloaded a zip file with the actual installer. Installing was trivial and the server just worked when we tried to start it.

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    September 16, 2023

    Sorry, not sure how to help you on this - perhaps @Vivek12  can help us into the right direction

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices