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Lemonade_Print
Participant
November 5, 2020
Answered

Key commands stop working Indesign CC20

  • November 5, 2020
  • 2 replies
  • 949 views

Dear Adobe,

 

This is not a new issue, but an ongoing one.

The problem is this: 

Keyboard shortcuts and keycommands stop working in Adobe inDesign. 
The most frustrating one is the "spacebar" command to drag the screen around. When the issue comes, you can no longer grab the 'screen or page' to move it about.

Cmd+Spacebar no longer works for zoom.

Shift+CMD no longer works for enlarging a placed graphic.

In short nothing works as it should do (apart from CMD+0 for full screen viewing).

 

In the past, closing down anything to do with Google seemed to solve the problem. Close down Chrome and hey presto, key commands came back. 

Now this issue is happening at random points during the day and the only way to gain control over the key commands in Indesign (and possibly illustrator) is to restart the mac. Closing down Google no longer solves the problem.

 

I am using a 2012 iMac running Catalina version 10.15.7. My CC is up to date with the current downloads.

 

What is happening pleases and how do we/you rectify this issue without having to restart the computer.

 

Thanks!

 

Moved from Using the Community (which is about the forums) to a better forum... Mod
To find a forum for your program please start at https://community.adobe.com/

This topic has been closed for replies.
Correct answer Steve Werner

Most often, failing keyboard modifiers (Shift, Option/Alt, and Space Bar) are NOT caused by InDesign. They are caused by other applications/extensions which "steal" keystrokes. This are often virus blockers, or browser extensions. (And it's not only InDesign, if would affect other applications as well.)

 

The way to test this is to reboot your computer, and if possible disable startup applications. Then launch InDesign FIRST. If those keyboard modifiers now work, that's the problem. It may take some trial and error to figure out which application is causing the problem.

2 replies

Diane Burns
Diane Burns
Inspiring
November 5, 2020

Yes, to add to Steve's reply, Spotlight often the culprit. System Prefs > Spotlight, click the Keyboard Shortcuts button at the bottom. 

Erynn16B8
Erynn16B8
Participating Frequently
May 10, 2021

I have tried this and it still doesn't solve the issue on my machine. Any other ideas? Thank you!

    B
    bermudatoons
    Participating Frequently
    October 29, 2022

    any help with fixing key commands / short cuts?
    I am on a Mac desktop reina?

     

    Steve Werner
    Community Expert
    Steve WernerCommunity ExpertCorrect answer
    Community Expert
    November 5, 2020

    Most often, failing keyboard modifiers (Shift, Option/Alt, and Space Bar) are NOT caused by InDesign. They are caused by other applications/extensions which "steal" keystrokes. This are often virus blockers, or browser extensions. (And it's not only InDesign, if would affect other applications as well.)

     

    The way to test this is to reboot your computer, and if possible disable startup applications. Then launch InDesign FIRST. If those keyboard modifiers now work, that's the problem. It may take some trial and error to figure out which application is causing the problem.

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