Skip to main content
LiquidFractal
LiquidFractal
Known Participant
February 9, 2023
Answered

"New Document" screen does not show Print/Web template thumbnails or previews

  • February 9, 2023
  • 2 replies
  • 1286 views

Hello,

I recently tried creating a new Indesign document and browsing the free Adobe Stock templates available under the Print and Web tabs.  However, while the documents appear to be there no thumbnails appear (see attached screenshot); nor can I preview them by clicking on them.

While I can download and open them, this isn't very useful as I'm unable to effectively browse them (at least from within InDesign's New Document window).

 

BTW I'm using the most recent version of InDesign (v 18.1).

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi All,

 

Thank you for your understanding and patience throughout this process. We're pleased to inform you that the latest release of InDesign 18.4 addresses this issue and should provide a resolution for you. If the update is available in your country, we kindly request that you install it and let us know if the problem is resolved.

 

We genuinely appreciate your cooperation and will continue to support you in any way we can.

 

Thanks,

Harshika

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 31, 2023

Hi All,

 

Please continue to upvote this request: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/46240864-unable-to-see-preset-templates-in-new-document for better visibility. Meanwhile, the team is working on this bug.

 

We will let you know as soon as the bug is fixed. 

 

Thanks,

Harshika

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
July 5, 2023

Hi All,

 

Thank you for your understanding and patience throughout this process. We're pleased to inform you that the latest release of InDesign 18.4 addresses this issue and should provide a resolution for you. If the update is available in your country, we kindly request that you install it and let us know if the problem is resolved.

 

We genuinely appreciate your cooperation and will continue to support you in any way we can.

 

Thanks,

Harshika

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 9, 2023

    Seems to be working for me on my old 2021 installation as well. Check if your InDesign installation has access to internet, sometimes firewall applications block it and we are unaware about it.

    -Manan

    -Manan
    LiquidFractal
    LiquidFractalAuthor
    Known Participant
    February 10, 2023

    Thanks for your response Manan.  My internet access is fine, as I've been able to check for downloads, access other Adobe features of my subscription and so forth.

     

    Interestingly, this also happens with PhotoShop templates, but after I have downloaded a template (while not being able to view a thumbnail or preview it), then the thumbnail (but not preview) are visible.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 10, 2023

    Well what I meant is that if the InDesign app is blocked or not. In such a case other Adobe apps etc would work fine but InDesign would have issues making connections back home. I have my firewall configured like this where I block most of the applications and allow a connection only on my explicit consent, hence I suggested if this could be the case on your end and you might not be aware of it. However, it seems your case has some other dimensions to it, did you try clearing preferences/cache or probably a reinstall. If possible confirm the behaviour on another computer as well to make sure this ain't a bug(I don't have an installation of 2023 yet so can't confirm).

    -Manan

    -Manan
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices