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KumaLuo
Participating Frequently
August 15, 2023
Question

No Create Button when Creating a New Document

  • August 15, 2023
  • 3 replies
  • 1163 views

I just downloaded InDesign today and found out I can't create new document. I have already checked the Use Legacy "New Document" dialog and it didn't work for me. My laptop is mac.

Here is the screenshot and as you can see, there is no create button.

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3 replies

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
August 15, 2023

Do you have any third-party plugins installed? 

    K
    KumaLuoAuthor
    Participating Frequently
    August 15, 2023

    Yes, actually a lot.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    August 15, 2023

    Disable them.

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 15, 2023

    Hi @KumaLuo ,

    next thing to try:

    Uncheck that the legacy new document dialog is used. *

    You should find this option under the General tab of the InDesign Preferences panel.

     

    FWIW:

    Did you try my suggestion using the keyboard shortcut Cmd + Alt (Option) + N ?

    That should do a new document without the New Document Dialog.

     

    Also give us info of:

     

    Exact version number of your InDesign.

    Exact version number of your operating system.

    And some machine details like model, RAM, free disk space and processor.

     

    * Ah. I see that you already tried this. But try it again after trashing cache and preferences.

     

    Regards,
    Uwe Laubender
    ( Adobe Community Professional )

    K
    KumaLuoAuthor
    Participating Frequently
    August 15, 2023

    Hi Laubender,

     

    Uncheck the legacy and the shortcut didn't work either. There was no new window pumping out. 😞

    My InDesign version is 18.5 and my operating system is macOS Ventura 13.5.

    The chip is Apple M1 and memory is 8 GB.

     

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 15, 2023

    Hi @KumaLuo ,

    the workaround in this situation would be to surpass the dialog with a keyboard shortcut:

    Cmd + Alt (Option) + N

     

    The solution could be:
    Trash or rename your InDesign preferences and cache folders.

    https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html

     

    Regards,
    Uwe Laubender
    ( Adobe Community Professional )

    K
    KumaLuoAuthor
    Participating Frequently
    August 15, 2023

    Hi Laubender,

     

    Thanks for the suggestion. I trashed the preference and cache folders but it still doesn't work. T-T

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