Shared Creative Cloud linked files create never-ending error pop-up for users
Hi,
Me and team have had huge problems with shared assets in Indesign when using a shared library. (19.4. version Id)
I'm the owner of the CC-Library and have shared the assets to others with the view-permission link, so they can use the assets, but can't modify the library, and everything has worked ok, until now.
Now when others try to open the files or drag&drop assets that have linked files in them, InDesign opens error "This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other users closes it. ".
And even if you close the pop-up, Id will open the error continuosly, which means the only way to quit is to close it from task manager. But then Id will recover the file, leading to the same error. So it's a hassle just to get InDesign back to working order again.
The link window will only show "Adobe PDF" in the links-panel and if you manage to relink the file somehow my closing the error screen and quickly navigate to the relink-options, you can get rid of the error pop-up (until you open another file/asset with linked files).
It seems that there is problems on either the permissions or how the lock files are stored or created in Creative Cloud when using Id. As the owner of the library, I don't get the same error.
Potential temp fix has been to add Modify-permissions to users, but that creates problems when you have big team or external partners, who you don't want to modify the libraries.
Deleting preferences, re-adding the library, deleting lock-files or deleting local recovery files don't work, as the problem seems to be with how CC handles the linked files when using CC-libraries.
