Skip to main content
matteod60754638
matteod60754638
Participant
December 14, 2016
Answered

Upgrade fron InDesign CS5 to InDesign CS6

  • December 14, 2016
  • 1 reply
  • 248 views

Hello,

I've bought the upgrade package for our Adobe InDesign CS5 to update at CS6 version.

When I try to install the upgrade, I receive an error about that say the old serial number is not for the correct product.

Here the screenshot of the error:

I've tried to select all the product list in the box (using my CS5 WIN serial number) but whit the same result.

Our CS5 InDesign license detail are: "InDesign CS5 7.0 WIN AOO License IE (65062033)" "TLP Licensing Program"

So, what is the problem?

Thank you

Alessandro

    This topic has been closed for replies.
    Correct answer BobLevine

    AFAIK, you cannot upgrade a TLP product to an individual license. In any event, you'll need to contact Adobe directly as nobody in the forums can help with serial number issues.

    1 reply

    BobLevine
    Community Expert
    BobLevineCommunity ExpertCorrect answer
    Community Expert
    December 14, 2016

    AFAIK, you cannot upgrade a TLP product to an individual license. In any event, you'll need to contact Adobe directly as nobody in the forums can help with serial number issues.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices