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T
timwalker1978
Participant
August 24, 2017
Question

Adobe Stock plugin - how sign into existing account?

  • August 24, 2017
  • 1 reply
  • 438 views

Hi

I'm an existing Adobe Stock Contributor and have been happily adding to my portfolio from my desktop

I have recently bought a laptop where I am also running Lightroom CC and want to contribute using the Adobe Stock pkugin

I have tried to set up the Adobe Stock plug-in on my laptop but the only option I get is "to get started, create a new Adobe Stock Contributor account"

I dont want to create a new account and, if I do follow that link, it takes me to my existing account without feeding back to the Lightroom plugin.

As a result, when I try to publish, I get an error:  "Upload failed. For the Adobe Stock plug-in to be active, you must be signed in to Creative Cloud. Please verify that you are signed in with the proper credentials."

Can anyone help me find a way to verify my laptop to my existing adobe stock account?


Thank you, in advance

This topic has been closed for replies.

1 reply

JP Hess
JP Hess
Inspiring
August 24, 2017

Isn't your Adobe Stock account accessible with the same Adobe ID and password?

T
timwalker1978Author
Participant
August 24, 2017

Yes it is.

However, the Adobe Stock plugin doesnt know what my Adobe ID is (ie it doesnt automatically recognise my Adobe ID which I'm logged into whilst using CC). This would, of course, be sensible.

The plugin actually require a separate process to authorise a connection with the Stock account and the publish setting.

And, when you install the plugin for the first time, it only gives you the option to create a new account by following a link. As I say, if I follow this link, it (frustratingly) takes me to be correct Adobe Stock account (in the browser) but doesnt send a message back to the plugin to say 'yes, this is a trusted connection'.

Excuse my laymans terms, but I hope that makes sense

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