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All develop presets are missing since v.8 update to LR Classic

Forum|Forum|7 years ago
November 1, 2018
8 replies
4106 views

Hello!

I have spent hours trying to get my develop presets (standard presets and user presets) to populate since updating to CC Classic version 8 a couple of days ago. When I go in to preferences and select select "show lightroom develop presets" it takes me to Roaming -> Adobe -> Camera Raw -> Settings. All of my presets are in the folder as XMP files with no extra characters that precede the preset title. I have even created a "test" preset from the presets tab in LR to see if it would populate something new. The pop-up screen indicates that a new preset has been created but the presets panel remains empty. When I look in the Settings file, the test preset is listed.

I even checked my presets by going in to Photoshop ACR. All of my presets are listed there and active. I created a new preset within ACR expecting that it would populate in LR. It did not. Just trying to test things.

This is driving me nuts as I use LR all the time. I think I've tried all the simple fixes - even made sure that I had full Admin and user rights to things.

Can anyone help??? Many thanks!!

This topic has been closed for replies.

Correct answer GoldingD

OK - Ran the Adobe Cleaner per their instructions. Absolutely no change in LR after re-installing. Presets are still not populating.

Interesting finding: when the presets arrow is selected (pointing downward which should then populate all presets), it freezes all other other selections (snapshots/history/collections). Example: if presets is activated (gray arrow is pointing down), I cannot work in the history panel to select a previous adjustment action. It is completely inactive. However, if I click the gray arrow to the upward position (presets not activated), the all the other selections become active again.

This is just beyond weird and nothing I have done is correcting the issue whatsoever! Very, very frustrating. Guess I will have to do more work from Photoshop (which I also deleted and re-installed just in case...) since all my presets show up there. Not sure I will even contact Adobe since this seems to be an issue specific to me. I have not seen the complain anywhere on line or in an of the Lightroom chat areas. I can only hope that perhaps the next release/upgrade will provide the magic dust required for this problem.

Many thanks Wobert, David and John for all your attempts to help me correct this.

-Pat

Time to give Adobe a call.

If I had this issue I would be removing all instances on my PC of Lightroom, I would uninstall LR via the Adobe Creative Cloud Desktop Application, as Adobe intends. I would use my Windows App removal (like I would remove other products), I would go into Windows Explorer (file manager) and delete the application folders (the ones in Program Files @and any in Program Files (x86), I might also remove Photoshop while I am at it and ACR. If I was very daring I might edit the registry (highly risky), I would defiantly run a registry repair/maintenance utility. Shot the PC down, Turn it on,then go to the Adobe Creative Cloud Desktop application and re-install LR, PS, and ACR

But then I am a retired I.T. pro (IAM, IAS, ISM, Network Mgr) And I can accept the risk.

All that because it looks like at some point a install, a upgrade, something went bonkers.

All of that is risky, you might loose everything.

So, call Adobe.

Z

zitus74790927

Participant

zitusarker098@gmail.com

GoldingD

Legend

Supposedly it recreates the preferences file.

GoldingD

Legend

Another possibility I see mentioned in various issues in various forums is a corrupt presets. and mentioning of deleting then recreating. I do not have the steps for this.

Perhaps another member???

Ah, perhaps in this thread:

Lightroom Classic 7.3.1: Since update, the presets don't work | Photoshop Family Customer Community

By the way, appears this problem is not unique to v8

M

MaydahlAuthor

Participating Frequently

Yes, I saw that in several posts, as well.

I did send John a file via dropbox so he could try to load them. They worked fine for him – loaded without a problem. So I don’t think this is the issue……

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GoldingD

Legend

Not sure which of may various babbling s, you are noting. Was that the link to where resting preferences by holding ALT and the SHIFT key down when relaunching Lightroom??

Tried that to see what would happen (bringing up my test catalog just in case of damage) and no big deal other than Lightroom treating me like it was the first time I brought this version up (welcome.... new features... bla bla bla). MInd you my presets are behaving so nothing to prove as to a fix. It did not, however, fortunately, turn all those third party ones on.

GoldingD

Legend

Hunting on google, your issue is really bugging me, as opposed to moving on and waiting for another member to solve. I noticed several people advising to reset preferences, so I went and did that to see what occurs. (reset all default develop settings) Screen shot of place to do this (or at least what I did) . Notice all the frigging presets I turned of popping back up on the left:

M

MaydahlAuthor

Participating Frequently

Hi David!

I just tried to reset the preferences and got a big nothing!! I even closed LR and back in again to see if that would work.

I am, however, attaching a screen shot of what has been happening with with the left set of modules. As you can see, they multiply whenever I select “Presets” more than once. This is so weird and I have searched all over the internet for a solution. Haven’t seen this one before.

Thanks again for your help!

-Pat

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

GoldingD

Legend

Just to check, a picture is worth a lot more than the words. Following is an screen shopt of waht I see whern I goto the manage option in the LR presets::

In this example, the internal to Lightroom general preset B$W filter has been turned on. Is this what you are doing in this step to make those presets visible??

Moving further down and taking another screen shot:

I have turnrd on a 3rd party preset (think I may have renamed), Can not remember if my User Presets was already checked on.

M

MaydahlAuthor

Participating Frequently

Your screen shots are what I used to see prior to this update. What you are showing me are the “standard” presets and I can’t even get those to populate! As you can see by my screen shot – everything is absent!

https://www.dropbox.com/sh/fu8hc3qh9hzjgh9/AADRffHa5hzfDSCtAIntFdx8a?dl=0

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

GoldingD

Legend

A similar posting exist:

Lightroom Presets Not Working

One possibility came up

3. Re: Lightroom Presets Not Working

cmgap May 14, 2018 10:04 AM (in response to callej95372726)

Under preferences > do you have Store with this Catalog checked or unchecked.

3rd party presets that you have purchased require that the box be unchecked in order to show up.

User Presets can be found in their previous location either by searching or by clicking on the link to Show Where Presets are Stored button. You may need to copy and paste them to the new Lightroom folder in your Pictures/Lightroom/Lightroom Settings folder

Otherwise, likely as johnrellis suspects, a corrupt install (also mentioned inabove posting)

OHHH, if the fix/setting by cmgap is helpful, go back into that post and thank her (not me)

GoldingD

Legend

Ok, so I see or assume you went into your preferences, and clicked on the presets tab, and then clicked on "show lightroom develop presets". And LR brought of the folder they are supposedly in ( Roaming -> Adobe -> Camera Raw -> Settings) . Now, while you are in the same folder "Settings" is in, scroll up and notice a folder "ImportedSettings" ( Roaming -> Adobe -> Camera Raw -> ImportedSettings ). Did a bit of experimentation, when in LR, in presets you go and import some, this is the folder lightroom places those in.

Now , both folders have worked for me, but go and try to copy some to ImportedSettings.

P.S. in LR try the optimize tool just in case. Both folders should work.

M

MaydahlAuthor

Participating Frequently

David-

Thanks for your reply and suggestions.

I tested your suggestion re: the “ImportedSettings” folder. There were a handful of presets in that folder that were not listed in the “Settings” folder. I did copy one of my preset folders that was in Settings over to the “ImportedSettings” folder. Still, nothing populated in the presets module.

I also used the optimize tool early on in this process, as well.

-Pat

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

GoldingD

Legend

In the presets tab, click on the +, select manage, see if your missing presets are listed, and just need to have the box checked to display.

M

MaydahlAuthor

Participating Frequently

Hi David!

Yes, I tried that early on, as well. All presets are listed and checked. That's why all of this is so weird! Everything is there - it just doesn't populate in the presets module for use.

Thanks again for your reply!

-Pat

Sent via the Samsung Galaxy S9+, an AT&T 4G LTE smartphone

johnrellis

Legend

Initial troubleshooting steps:

1. Make sure you're editing a raw, not a JPEG. Some presets (those containing raw profiles) won't display when you edit a JPEG.

2. Do the menu command Help > System Info and copy the first ten lines here. Sometimes an update bug causes LR 8 to act screwy.

3. Re: Lightroom Presets Not Working

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