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brad15b
Known Participant
April 1, 2018
Question

camera raw error message

  • April 1, 2018
  • 3 replies
  • 969 views

Despite having the latest version of camera raw and lightroom cc this error message keeps popping up.  Any suggestions?

    This topic has been closed for replies.

    3 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    April 2, 2018

    Simple fact is you are using an older version of Photoshop and the newest version of LR. Because of that the ACR versions don't match.

    You need to update (and or Upgrade) Photoshop the most current version. You do that from the Creative Cloud Desktop App (also called the Adobe Application Manager App).

    B
    brad15bAuthor
    Known Participant
    April 3, 2018

    JSM, Thanks. I do have the latest version of photoshop now.  upgrading to the newest version of lightroom is the challenge as I'm not sure why I have 3 catalogues now (see whsprague's comments) and don't want to loose my data ( I just spent a couple months going back over my 50,000 images from the days before lightroom and tagged them and organized them).   Brad

    BubbzQ
    BubbzQ
    Participant
    April 1, 2018

    I have a similar issue I think. I have Lightroom 4.4 and have upgraded my Nikon from a D60 to D7200 - I get the following error and have to shoot JPEG only now.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 1, 2018

    You have a different issue - your version of Lightroom is too old to recognise the Raw files from your D7200.

    Cameras supported by Camera Raw

    The D60 has been supported since Lightroom 4.4. However, the D7200 has only been supported since Lightroom 6.0. There are no updates for Lightroom 4.4 to make it support the D7200.

    Options:

    1. Upgrade to Lightroom 6, or
    2. Join the Adobe Cloud, or
    3. Stay with Lightroom 4.4 and use the free Adobe DNG converter

    Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC

    dj_paige
    dj_paige
    Legend
    April 1, 2018

    We can't see the error message.

    Please state the VERSION NUMBER of your Lightroom and not words like "latest".

    Also please state your operating system VERSION NUMBER.

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    brad15bAuthor
    Known Participant
    April 1, 2018

    Hopefully the image shows this time.  I am using lightroom cc 2018 and photoshop cc2018 and I've updated to the latest version of camera raw as well.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    April 1, 2018

    If you open the Help > About screen in your Lightroom copy it should look like the attached screenshot.  If not, you are not updated correctly.   It should say "7.2 Release Camera Raw 10.2"

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