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chrisclose
chrisclose
Known Participant
April 21, 2022
Answered

Cannot sync some .mov files

  • April 21, 2022
  • 1 reply
  • 857 views

Dear All,

Re Lightroom Classic

I have been moving files on my storage drives. I have 10 folders with various images and videos. I seperated the video files and put them into a file marked 10A. All well and good except when I try and Sychronise this folder Lightroom Classic states that several hundred of the files, shot on a range of cameras, cannot be synced because "the movie files contain no video frames" or "the movie file has an unsupported compression type"

Any clues as to how to resolve this as the files play well enough. They are all .mov files.

 

Thanks

 

Chris

This topic has been closed for replies.
Correct answer cmgap

If you haven't yet you might try another test using an online file converter and see if another file type will work. Here's the full list of video file formats that should be importing without a problem: https://helpx.adobe.com/lightroom-classic/kb/video-support-lightroom.html

 

1 reply

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
April 21, 2022

Can you replicate this same problem after quitting and reopening Lightroom? Also have you tried different ways to import the .mov files rather than Synchronize? As a test can you try taking one .mov file out of the 10A folder and placing it on the desktop then try to import it via 'Add' and see if that will work?

chrisclose
chriscloseAuthor
Known Participant
April 21, 2022

Thank you. That has worked with the Nikon files but there were ones shot on a Canon Camcorder that are labelled as .mov files from about ten years ago that are not still recognised by Lightroom. I tried playing in iMovie and saving from there but that did not work either.

 

 

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cmgap
Community Expert
cmgapCommunity ExpertCorrect answer
Community Expert
April 21, 2022

If you haven't yet you might try another test using an online file converter and see if another file type will work. Here's the full list of video file formats that should be importing without a problem: https://helpx.adobe.com/lightroom-classic/kb/video-support-lightroom.html

 

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