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A
Andy Dovey
Participant
October 15, 2023
Question

Create New Mask

  • October 15, 2023
  • 1 reply
  • 178 views

I have just had an update using my MAC and now when i click on mask and then subject / Sky / Background (On Classic) I get the following error  "Something Went Wrong"  "There is an unexpected error and your request could not be completed"   - Basically it cannot find what I need to mask... If i use the brush this works but nothing else.

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    1 reply

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    October 15, 2023

    What Mac are you using, and specificly what GPU does it have? Try disabling the GPU (go to Preferences - Performance and disable 'Use Graphics Processor'). Does that help?

     

    -- Johan W. Elzenga
    A
    Andy DoveyAuthor
    Participant
    October 15, 2023

    Running an IMAC - MAC OS Sonoma 14.0 - all new 6 months ago so this should not be the problem. It all worked prior to the changes so think its an Adobe issue and might need a bug fix from them.

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    October 16, 2023

    If there was a bug that prevented you from making masks, then somehow I think you would not be the first one to report it...

    First try resetting the preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    If that does not work, the try uninstalling and reinstalling Lightroom.

     

    -- Johan W. Elzenga
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