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robtrav
robtrav
Participant
May 3, 2023
Question

Driver Power State Failure in Dell Laptop using Windows 10 with Latest version of LR Classic

  • May 3, 2023
  • 3 replies
  • 1135 views

While using LR Classic (latest version), am now experiencing a Driver Power Staste Failure messahe whicj locks up muy laptop and have to shut down the laptop manually (Task Manager does not work on this failure).  Have also experienced DXGKRWL FAtal Error message which also locks up my laptop.  Also must manually shut down my laptoop (Task Manager does not work) Any suggested solutions?

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3 replies

robtrav
robtravAuthor
Participant
May 11, 2023

The recommended driver update seems to have solved the problem.  I have waited to respond to make sure that I had time to use LR Classic for a more extended time without any crashes.  Since the driver update, I have not had any more crashes.  Very much appreicate the thoughtful analysis and very specific recommendation, including the link tothe specific driver.  

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    May 3, 2023

    It would be helpful if you could explain what you were doing immediately before the computer locked up. Without this information we're effectively guessing as to the cause and possible fix.

     

    It would also be helpful if you could post a copy of your 'System Info'. This can be obtained from the LrC Help > System Info menu item as shown in attached screenshot.

     

    dj_paige
    dj_paige
    Legend
    May 3, 2023

    Use your favorite internet search engine, search for "Driver Power State Failure"

      robtrav
      robtravAuthor
      Participant
      May 3, 2023

      As an update, the problem only occurred when I was using the Development Module in latest version of LR Classic and was editing photos with the Basic development tools (I would also go to the Library Module to rename the photos and then back to the Development Module).  However, my laptop lock-up only occurs in the Development Module.  Again, I have a Dell (Alienware) Laptop 13 with Windows 10 OS (updated), and I checked (using Dell’s automated search) for any driver updates on the Dell website, found three, downloaded and installed them, and then ran a system check of my laptop and all systems passed all tests.  So, the problem seems to be the latest version of LR Classic (12.3 Release and Classic Raw 15.3).  This problem never happened before.  Has anyone else encountered this problem?  Any suggested solutions?

      robtrav
      robtravAuthor
      Participant
      May 3, 2023

      Here is the requested LR Classic screenshot.

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