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Home1Run
Known Participant
March 28, 2020
Question

Error working with the video in Lightroom Classic

  • March 28, 2020
  • 5 replies
  • 3301 views

All of my MOV and MP4 files get the message "There was an error working with the video" when I click on it.  The thimbnial shows correctly.  Any ideas for getting this fixed?  I'm using Catalina 10.15.3 and Lightroom Classic 9.2 RElease.  Thanks.

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    5 replies

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    Bryan-P
    Participant
    July 5, 2020

    I had the same issue on LR Classic9.3 under OSX 10.15.5. But, luckily was able to get videos to again work in the Library by restarting my computer. Hope it lasts.

    karenw97824
    karenw97824
    Participant
    May 26, 2020

    Hi there, wondering if you have figured out how to resolve this?   I am having same problem.   Just imported some videos yesterday, they worked fine, could watch them etc.  and today, getting that error and can't watch them, etc..   Ugh so frustrating!  

      A
      Althea Dotzour
      Participant
      May 26, 2020
      I got on the phone with Adobe support for about 6 hours in total.
      Pretty much we deleted all Adobe application files and used a special
      uninstalled and reinstalled about 5 times. And now videos seem to both
      import and play. But I’m just waiting for them to not work again!
      --
      ☘️ Sent on the go
      karenw97824
      karenw97824
      Participant
      May 27, 2020
      Thank you so much, I ended up doing an online chat with an Adobe support person gave them control via remote support and similar- they went through uninstalling/reinstalling things and force quitting a bunch of other background stuff, etc.. It now works but I’m also wondering when it will stop again.
      johnrellis
      johnrellis
      Genius
      April 5, 2020

      I recommend you post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports and feature suggestions: 

      https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom

       

      Be sure to include the first ten lines of the menu command Help > System Info.  Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not follow the links. 

       

      I general, I gave up years ago trying to import video directly into the LR catalog -- playback could be jerky on capable hardware, random errors would occur, some formats couldn't be imported. Instead, I use the Any File plugin to import and manage videos. Not as convenient as a reliable built-in feature, but it gets the job done better than native LR in practice.

       

      [Use the reply button under the first post to ensure replies sort properly.]

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      dbgreeby
      Participant
      April 5, 2020

      Same problem, for all my videos in my lightroom library (from multiple different cameras); I can't pinpoint exactly when it started. Some videos have thumbnails, others have the 'media wave placeholder' image. When I click into one to try to play it, I get the error "There was an error working with the video". Tried everything in the forums - purging video cache, removing dynamiclinkmanager files, re-installing Lightroom, using the Adobe CC Cleaning tool. All to no avail. How frustrating! All the videos I've tried play fine in Mac Finder. Using Lightroom Classic 9.2 / Mac OS Catalina 10.15.3

      S
      Steve-O135
      Participant
      August 31, 2022

      Just re-subscribed to lightroom. after a couple of years away. Finding I can't reimport videos that once were in my lightroom library (and played ok). And some of the videos that used to play ok are now reporting errors.... Bit of a bummer to find that video functionality is even more buggy than before. Going to have to look elsewhere to organise my videos. Bit of a shame but what can you do....

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      March 30, 2020

      You can't edit video in Lightroom. You can play it, download a jpg of a frame or set a cover. Are you in the Library mode when you try to play it? There is very little you can do with video in Lightroom, if you want to edit it you will have to use Photoshop or Premiere Pro or other video editing software.

      H
      Home1RunAuthor
      Known Participant
      March 30, 2020

      I'm in Library mode and I can't play them back.  I use Premier Pro to edited them, but would like to be able to play them in Lightroom.  Any ideas?

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      March 30, 2020

      Is it all of the movies in your Library that won't play?

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