Licence transfer

Forum|Forum|3 years ago
December 22, 2022
3 replies
204 views

Hi,

I sold my laptop, formatted disk, but didn't sign out from Lightroom. I have box 6.0 version. When I try to install my box on different PC, I receive information, that my activation serial number is in use, and I need to provide the new one:))

From my account I can not deactivate anything, I just signed out everything, but that did not help. How to solve this problem, or contact Adobe?

Best regards,

Dominik

Windows

This topic has been closed for replies.

Rob_Cullen

Community Expert

@Jill_C Your given link is appropriate for current versions with Creative Cloud, but not of great help for Lightroom v6-Perpetual.

@KR Seals is on the right track, but many Adobe staff will not touch Activation/Deactivation requests.

The one way, successful for others, is to send a Private Message to Carissa Massongill who has been willing to help, as in the Correct Answer at this long forum thread.

Activation or Deactivation versions of Lightroom

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

Jill_C

Community Expert

This help,page describes how to do it:

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

Jill C., Forum Volunteer

KR Seals

Community Expert

Use the information in this link to contact Adobe and ask to have your license count reset.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded