Lightroom Classic 11.3 won't open in Macbook Pro mid 2015 with MacOS Monterrey

Forum|Forum|3 years ago
April 19, 2022
5 replies
1042 views

I recently upgraded to MacOS Monterrey and Lightroom Classic 11.3 won't open. The splash screen comes up, starts loading and stays at "Reading Preferences", after a while it crashes and asks me to send a report to Adobe which I did. Any other suggestions?

This is a clean install of the OS so there are no previews versions or any related files on this computer.

I already added it to the Accesibility panel on the Security & Privacy options as suggested by Adobe in another post but it didn't work.

Specs

MacBook Pro (Retina, 15-inch, Mid 2015)

Processor 2.5 GHz Quad-Core Intel Core i7

Memory 16 GB 1600 MHz DDR3

Graphics Intel Iris Pro 1536 MB

macOS

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Correct answer dj_paige

Try rolling back to LrC 11.2.

DdeGannes

Community Expert

You stated, “I already added it to the Accesibility panel on the Security & Privacy options as suggested by Adobe in another post but it didn't work.”

Did you also allow LrC and Photoshop. “Full disk access” in your Lightroom preferences and power off the computer and reboot for the new setting to take effect?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

dj_paigeCorrect answer

Legend

Try rolling back to LrC 11.2.

L

luismarteAuthor

Participant

Thank you. I tried this, didn't work.

TheDigitalDog

Inspiring

Try logging into another account (you may need to make one), still crashing?
Try starting up in Safe mode (hold down Shift Key when booting), still crashing?
You might want to try running a free utility like Onyx: still crashing?
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

KR Seals

Community Expert

I am saw the same thing on my 2021 16" MBP M1 Max. However, on the second try, LrC opens and runs just fine.

Edited: I'm not sure that I see the reading preferences message, it happens so fast.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.