Skip to main content
M
Marie0715
Inspiring
August 5, 2022
Question

Lightroom Classic crashes when trying to quit & back up catalog

  • August 5, 2022
  • 3 replies
  • 1133 views

I have Lightroom Classic on my iMac with Monterey version 12.0.1. Just yesterday, it started crashing when I try to quit and back up my catalog. I tried restarting my computer to see if that would fix the issue, but it did not. I recently got an update notice for Lightroom Classic, so then I installed the update. I now have the 11.4.1 Release, but I am still having the same issue. Has anyone else had this issue or know how to fix it? Thanks!!

This topic has been closed for replies.

3 replies

M
Marie0715Author
Inspiring
August 23, 2022

Thank you both for your help. I think it ended up being a bug going between Lightroom and Photoshop through Camera Raw.  After creating my new catalog, I tried to edit a photo using Photoshop and got the attached pop-up. I realized that the last thing I did in my old catalog that kept crashing was edit a photo through Photoshop. I of course tried to update my Camera Raw first, but there was no update available and my computer said it was up to date. So I tried searching for this Camera Raw update online and found an article that said it had been released for Windows but not Mac yet. I tried the "Render using Lightoom" option and was able to successfully edit my photo, save it back in Lightroom, and close and successfully backup my catalog without Lightroom crashing. Then, just over the weekend, I received a bunch of Adobe updates, one of them being Camera Raw. I have updated everything and no longer have this pop-up, and I no longer have a problem with Lightroom crashing after taking a photo into Photoshop to edit and back into Lightroom. 

TheDigitalDog
TheDigitalDog
Inspiring
August 23, 2022

That 'error' dialog simply tells you Lightroom Classic and ACR are not on version parity. 

See: https://community.adobe.com/t5/lightroom-classic-discussions/p-mac-camera-raw-mismatch-being-reported-from-lrc-11-4-1/td-p/13037547

That should be fixed now as indicated above but you could also use the "Render using Lightroom". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
M
Marie0715Author
Inspiring
August 24, 2022

It's interesting that the dates regarding the bug in that disussion you sent are from June, when I just had this issue happen a few weeks ago, with the error pop-up window showing for the first time last week, and I finally received the Adobe updates to fix it a few days ago. Does it usually take a couple of months for Adobe to roll out updates to everyone?

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
August 8, 2022

Just another thought, follow the instructions from the article at the link below.

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    TheDigitalDog
    TheDigitalDog
    Inspiring
    August 5, 2022

    Try resetting your Lightroom preferences, that's the first step to try when LR crashes:
    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
    Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

    Quit Lightroom Classic.
    MacOS: Press and hold the Shift + Option keys.
    While holding down the keys, launch Lightroom Classic.
    When asked, select "Yes". 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    M
    Marie0715Author
    Inspiring
    August 6, 2022

    Thank you for your advice, but unfortunately, this did not help. This link popped up when I sumbitted the error report to Adobe:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-product&mv2=ps

     

    That is for Photoshop, but I have tried steps 1 through 6 with no success. I updated to MacOS Monterey version 12.5. Lightroom still crashes whenever I try to quit and back up my catalog. 

     

    This is some information copied from the error report that might be helpful to someone in diagnosing the issue:

     

    Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGBUS)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
    Terminating Process: Adobe Lightroom Classic [1674]

     

     

     

    {"app_name":"Adobe Lightroom Classic","timestamp":"2022-08-06 14:00:55.00 -0400","app_version":"11.4.1","slice_uuid":"22a102b1-b839-30f8-9f2b-2be892f802b4","build_version":"11.4.1","platform":1,"bundleID":"com.adobe.LightroomClassicCC7","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5 (21G72)","incident_id":"206F85FC-B082-4EBE-9339-A5768C57081D","name":"Adobe Lightroom Classic"}

    TheDigitalDog
    TheDigitalDog
    Inspiring
    August 6, 2022

    Try logging into another account (you may need to make one): does it still crash?
    If you boot into Safe mode (hold down Shift Key at boot): does it still crash?
    Have you tried running a free utility like Onyx to see if that stops the crashing?
    https://www.titanium-software.fr/en/onyx.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices