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Question

Lightroom Classic Install Hangs at 3%

Forum|Forum|3 years ago
September 25, 2022
4 replies
591 views

System: Windows 10

After Creative Cloud and Lightroom Classic had errors updating, uninstalled and attempted to reinstall.

Have reinstalled Creative Cloud and updated it after some difficulty, but Lightroom Classic fails to install, every attempt results in the install hanging at 3% exactly.

I have tried:

Installing an older version of Lightroom Classic

Uninstalling and reinstalling Creative Cloud

Uninstalling Creative Cloud and running the Adobe File Cleaner application set to remove all files from the system.

Attempting the install with anti-virus/firewall software disabled

Following reccomended options on the Adobe website (references to an Adobetemp folder which does not appear to exist).

No matter which of the above measures I take the install hangs at 3%.

Getting pretty frustrated. I have concerns that it might be related to available space on my C: drive since for *some* reason Creative Cloud has been set up to restrict where you can install it, but with ~15gbs free I would hope it could resolve. Both Creative Cloud and Lightroom Classic installed without issue when I originally got them several months ago.

If anyone has any potential solutions I haven't tried short a clean reinstall of my operating system, I would love to hear them.

Windows

This topic has been closed for replies.

GoldingD

Legend

see if this link is at all helpful:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

J

James26269805qpnbAuthor

Participating Frequently

I have tried to use the link provided and copied what I think is the relevant section of the DLM log into the text below.

I think the important line is:

09/25/22 12:07:04:991 | [ERROR] | | | | | | | 1304 | failed to write data. Error code - 483

But I am unable to find support for this error code on Adobe's "Insallation Error Codes and Solutions"

InstallLog.txt

GoldingD

Legend

Reading that log, some inquirys

1. Are you using a proxy in your Internet access?

https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html

GoldingD

Legend

One thing not listed in your things you tried. Rebooting the computer, would recommend a cold boot.

Or did you?

J

James26269805qpnbAuthor

Participating Frequently

Ah I suppose I didn't say that explicitly. Yes, multiple restarts throughout the process.

GoldingD

Legend

Following reccomended options on the Adobe website (references to an Adobetemp folder which does not appear to exist).

Do you have a link to that document? Can you share?

J

James26269805qpnbAuthor

Participating Frequently

I can't find the page now, but I found it googling for the error code that I was getting when Creative Cloud failed to update. It reccomended clearing the contents of an adobetemp folder which doesn't seem to exist on my computer.

Per Berntsen

Community Expert

15gbs free

That's most likely the cause of your problem, 15 GB is not much. As a rule of thumb, you should have at least 20% free space to ensure that applications and Windows itself run smoothly.

Move things that don't have to be on the C: drive to somewhere else. See if you can clean out at least 35 GB. There is probably lots of stuff like caches, temp files and old Windows restore points that can be deleted. Also empty the Recycle bin.

I use AVG TuneUp to find and delete all this.

If you have a 128 or 256 GB hard drive, it will fill up very quickly. 512 GB is better, and 1 TB is ideal.

GoldingD

Legend

Have you tried signing out in the Adobe Creative CLoud Desktop App then signing back in?

J

James26269805qpnbAuthor

Participating Frequently

Thank you for your reply. I have tried this. It had no effect. The download still hangs at 3%

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