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edrob
Known Participant
June 15, 2022
Question

Lightroom Classic Slideshow Corrupt After Updating to v11.4 on Windows 10 & 11

  • June 15, 2022
  • 3 replies
  • 303 views

I’ve been using the slideshow module almost daily however immediately after updating to v11.4 “Export Video” freezes Lightroom. I rolled back to v11.3 however the problem still exist. I’ve also opened the catalogue on a different computer with different OS (Win 10 vs Win 11) with the same result of the program freezing. So the problem is in the catalogue. I have weekly backups which means I will loose recent activity. Before I do that is there a preference file or some other file that controls the slideshow that I can replace or rebuild? Thanks

 

 

 

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3 replies

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edrobAuthor
Known Participant
June 21, 2022

Followup:

At the suggestion of Victoria Bampton (Lightroomqueen.com), after backing up the catalogue through Lightroom and manually, I again updated to v11.4.

Before I did the update I also created a slideshow and successfully exported it to video. After the update I attempted to export the same slideshow to video. The initial result was the “preparation” froze, I believe during preview generation. However this time the entire Lightroom program did not freeze, only the slideshow. I was able to navigate around the program and close Lightroom normally.

I reopened LR and again attempted to export the slideshow to video with the same result. The pop-up dialogue from the progress bar(s) showed all the previews had been generated. I manually “X” out of the preview procedure and the video build began, and completed successfully. I reproduced this behavior on a different computer using the same library files using LR v11.31

I don’t have much confidence but it’s kind of working using v11.4. I’ll have to play with it a bit more and decide if I need to roll back again.

 

    E
    edrobAuthor
    Known Participant
    July 3, 2022

    Final Update

    My long delay in responding is due to a plethora of issues and continually monitoring the system.
    The final outcome appears to be there was an unknown problem with my computer and the heavy use of system resources creating a LR slideshow finally crashed my computer. Windows wouldn’t load, fixed by replacing a previous system state. I uninstalled and reinstalled LR twice. First uninstall I saved personal preferences and after reinstalling LR the program wouldn’t start. Uninstalled again and did not save personal preferences. The second reinstall I decided (shoot for the moon) to install v11.4. After the install the program did start, however crashed when I opened the current library. A saved version of the library file did successfully open.

    Unfortunately there is not much to learn from my ordeal. It appears the problems are isolated to my computer not being able to handle the heavy load LR slideshow threw at it. Fortunately whatever was wrong has been corrected and LR v11.4 seems to be operating normally now.

    Aloha, Ed Robinson

    E
    edrobAuthor
    Known Participant
    June 18, 2022

    Update
    Unfortunately I cannot drill down and find a specific “thing” in the slideshow media that triggered the problem. The slideshows always are a combination of horizontal and vertical raw files and short MP4 video files and MP3 music files.

    I needed to get Lightroom up and running and I (forgot) I have automatic backups every night so I was able to restore the catalogue with minor updating necessary. Finding the correct individual files to restore was a bit daunting (there are hidden files.) Replacing every file in the catalogue folder was the only thing that succeeded.

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      June 16, 2022

      Hi Johan,

       

      Thanks for reaching out. I’ll need a little more information so that I can help you with this.

      Please specify the type of photos you are working on? Are you creating the slideshow from a collection with any missing images? Does this happen with all images/collections, or do any specific images behave similarly?

      Have you tried any troubleshooting steps?

       

      Please use images with uniform dimensions (only landscapes or portraits) in the slideshow as a test.

       

      To begin, please go to Lightroom > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html


      You can also try to clear the DynamicLink Manager (it handles video playback in Lightroom) by following these steps:

      For Windows delete the following on your system:

       

      • \Users\<UserName>\AppData\Roaming\Adobe\dynamiclinkmediaserver
      • \Users\<UserName>\AppData\Roaming\Adobe\dynamiclinkmanager

        Delete the following to clear the Video Cache

       

      • \Users\<UserName>\AppData\Local\Adobe\Lightroom\Caches\Video\Media Cache
      • \Users\<UserName>\AppData\Local\Adobe\Lightroom\Caches\Video\Media Cache Files

       

      Restart your computer, and then try to create a slideshow again and let us know if that works!

      Thanks

      Sameer K

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      edrobAuthor
      Known Participant
      June 18, 2022

      Sameer,

      Thank you for the insight into how to diagnose/correct for the Lightroom freezing problem. As I posted, I have already restored a working version of the catalogue and I’ll wait until the next update version to avoid what I consider a bug in v11.4. I will save your guidelines for future situations, just in case.

      Ed Robinson

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