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Question

Lightroom not opening

Forum|Forum|2 years ago
February 11, 2023
6 replies
864 views

Hello

I cant seem to open my lightroom classic, when I click on it it just loads and nothing happens or opens.

Can any one pls help

Windows

This topic has been closed for replies.

GoldingD

Legend

In the folder your catalog is in, does a lock file exist?

[yourcatalogname].lrcat.lock

A

adrian2441157119o4Author

Known Participant

Operating System: Windows 10 Home, 65-bit

My Adobe lightroom works absolutely fine, but it's Adobe lightroom Classic which is having the issue,

I have tried to disable the graphic processor, however, when I try to launch LightroomCC again, it comes up with the same small black banner saying "Lightroom - Opening Catalog:[catalog name]-v12-2.lrcat" and doesn't do anything, when I go to the folder where the catalog is, there are 3 files; [catalog name]-v12-2.lrcat-lock, [catalog name]-v12-2.Ircat-shm, [catalog name]-v12-2.Ircat-wal, the shm and wal ones keep disappearing and reappearing. And then I have to go into task manager to stop task, to stop it loading, if I try opening a different catalog it just thinks I'm opening the same one as before and the black banner comes up and nothing happens...

for Lr, the system info is - 6.1 x64

AxelMatt

Community Expert

Please delete the .lock file and then try again.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

AxelMatt

Community Expert

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item.

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Do you get an error message? If yes, please post the exact message or an screenshot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

A

adrian2441157119o4Author

Known Participant

hello

I am using the latest version

it was working previously

I'm using windows 10

i think it stoped working when we had two accounts on this device

DdeGannes

Community Expert

What version number of Lightroom Classic are you using. Was it working previously. Provide details of your computer system.

Try the following in Lightroom Classic > Preferences > Performance tab, turn off GPU acceleration. Then reboot Lightroom and see if the application starts.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

A

adrian2441157119o4Author

Known Participant

Also, i opened task manager and it is running but i just cant see it

DdeGannes

Community Expert

Please post some additional information so other users can offer a solution.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

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