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Jeena22389650a1ho
Known Participant
February 10, 2024
Question

LR claiming photos are missing when they are not.

  • February 10, 2024
  • 2 replies
  • 285 views

i right click on a folder, click Synchronize. I get the attached popup window. So its telling me 5 photos are missing. Hmm. So i click "show missing photos", and it shows me 5 thumnails in grid view. One by one, I right click a folder, click Goto Folder in Library. Its there in the original folder, as expected. Then I right click that, and click "Show in Finder". Sure enough, theres the file. Then for, encore, I go back into Lightroom, where the photo in question is still selected. Hit D to go develop mode. sure enough theres the file, in full rez, and i can edit and export it.

 

This is a bug that needs to be fixed.

 

This is the first time that I have reported this, but I probably first came across the issue over two years ago.

    This topic has been closed for replies.

    2 replies

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    February 10, 2024

    This sounds like it could be the capitalization error. This is a known problem, although nobody seems to know how it occurs. Basically, what happens is that you have two different folders, one called ‘XXXX’ and the other one called ‘xxxx’. In other words, the names are the same, except for the capitalisation. Because MacOS and Windows are case-insensitive, your OS sees those two folders as one and the same folder and so it deals with this without you even being aware of it. You will only see one folder in the Mac Finder or Windows Explorer. But Lightroom is case-sensitive, so Lightroom does see two different folders. So when Lightroom checks the contents of XXXX, it does not see the images in xxxx(*). But when you ask it to locate such an image, it will find it. And if you ask it to show the image on disk, it will tell Windows Explorer or Macintosh Finder to show that one and only folder with the image inside it.

     

    I think the DJI video issue is something unrelated. Lightroom does not correctly show the capture date of most videos. This is a known issue that is caused by poor specification of video metadata. DJI records the time in UTC, but Lightroom thinks it is local time.

     

    (*) The capitalization difference is often further up in the folder path, so Lightroom won't always show the different folders either.

     

    -- Johan W. Elzenga
    J
    Jeena22389650a1hoAuthor
    Known Participant
    February 10, 2024

    update: i have now encountered files that were taken in EST, so my above speculation is moot. This is a lightroom issue.

    I first discovered this years ago with footage from DJI mavic drones, and thought the issue was on DJI's end, and never looked into it further. For whatever reason, on import, all video files from the drone would get put into the previous days dated folder in LR. At the time I never looked into it any further and just lived with it, as I had way too much on my plate to even contemplate looking into it. the files were there, just in the day before folder in LR. Life went on. Now that i am experiencing this issue with iphone photos, and have confirmed the actual capture date and times in finder in macos (and from memory), this is 100% yet another lightroom bug.

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