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A
Anonymous
June 21, 2022
Question

Macbook Pro 2018 with Radeon Pro 560X 4 GB graphics card does not support GPU acceleration?

  • June 21, 2022
  • 2 replies
  • 1418 views

Hi I'm working on a 2018 macbook pro which has a Radeon Pro 560X GPU and recently I've noticed tabs under performance that might be helpful. But they're not available, I'm extremely surprised as I've seen them enabled before, anyway I've gone through all the info from adobe and found no evidence that it shouldn't work. Even on the screenshots they have a similar GPU. Help me figure it out, maybe someone knows how it works.

  

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2 replies

A
Anonymous
June 21, 2022

As a result, 4 hours of support from adobe did not lead to anything, they just turned off the GPU, and asked, is it working now?
But I stubbornly wanted to find a solution to the issue, I uninstalled all adobe applications, and cleared any reminders on my computer through the search engine. Personal folders in the library folder.
And everything worked!

V
Adobe Employee
Venkatesh Penjuri
Adobe Employee
June 21, 2022

Could you share the logs folder with us, location here  ~/Library/Application Support/Adobe/CameraRaw/Logs. Please zip the folder and share it with us. The logs will help us understand more about the problem you are facing.

Also, please delete the 'GPU' folder located here  ~/Library/Application Support/Adobe/CameraRaw/GPU and relaunch Lightroom Classic and check if the checkbox is enabled.

Venkatesh PenjuriAdobe Lightroom Team
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