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Participant
April 27, 2023
Question

need help i paid for my light room and still telling to renew it

  • April 27, 2023
  • 1 reply
  • 183 views

need help i paid for my light room still telling me to renew

 

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1 reply

AxelMatt
Community Expert
Community Expert
April 27, 2023

Make sure that hidden items view is enabled in the Windows Explorer. Then goto  inside the C: drive and look for ProgramData folder. 

Please follow the steps below:

  • Sign out from the Adobe Creative Cloud desktop application Activate and deactivate Adobe apps
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

 

If this doesn't help try the steps below:

  • Close all Adobe apps and make sure no Adobe processes are running in Task Manager.
  • Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .
  • Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
  • Type in below command and hit 'Enter' key.
    Appdata
    It will open Appdata folder.
  • Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

 

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

 

More infos you'll find here: Purchased Creative Cloud apps appear as trial versions (adobe.com)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo