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Lexi5FAD
Participant
September 15, 2020
Answered

Password

  • September 15, 2020
  • 4 replies
  • 3472 views

I am trying to install Lightroom Classic and when I double click on the folder and hit continue it keeps asking me for a password. When I use the password that I set up for Adobe it says it is incorrect?

 

    This topic has been closed for replies.
    Correct answer John Waller

    >>>when I double click on the folder and hit continue it keeps asking me for a password. 

     

    Sounds like your Mac asking for your local admin password on your computer - not your Adobe ID passsword.

     

    In any case, as davidg36166309 says, that's not the way to install Cloud software. You install via the Adobe Cloud Desktop App.

    See https://helpx.adobe.com/au/download-install/using/download-install-new-computer.html

    4 replies

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    Leo31289463xuw7
    Participant
    July 25, 2023

    My account doesn't login.. ami log out kori nai to app uninstall. And don't have login

     

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    September 15, 2020

    >>>when I double click on the folder and hit continue it keeps asking me for a password. 

     

    Sounds like your Mac asking for your local admin password on your computer - not your Adobe ID passsword.

     

    In any case, as davidg36166309 says, that's not the way to install Cloud software. You install via the Adobe Cloud Desktop App.

    See https://helpx.adobe.com/au/download-install/using/download-install-new-computer.html

      GoldingD
      GoldingD
      Legend
      September 15, 2020

      You state that you are trying to login via LrC. This is not proper under the subscription plan.

       

      You should have Adobe Creative Cloud Desktop App installed. Normally you install LrC, etc via that App. You should sign in via that app. Do not sign out, signing out deactivates LrC, etc.

       

      The sign in for that should be the same as you used to login to thus community page.

       

       

      GoldingD
      GoldingD
      Legend
      September 15, 2020

      Bring up Adobe.com. Sign in. Select manage. View your Plan details. See if the e-mail address listed is correct

       

       

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