Presets not working

Forum|Forum|7 years ago
August 21, 2018
1 reply
1097 views

Hello guys! I want to report an issue with presets in version Lightroom CC Classic 7.4.
Basically, when click on any preset this will not applied on the image. It is being applied on the preview though, but nothing happens on the image being worked.

Here I show you the system info, an example of the image and the preset not working when being clicked on and finally the Preferences > Performance and the "Use Graphics Processor" unchecked.

Any idea about this?

Thanks!

This topic has been closed for replies.

Correct answer johnrellis

You've been victimized by a buggy upgrade from a previous perpetually licensed version of LR. Your System Info shows you with LR Classic 7.4 and a Perpetual license. However, Adobe doesn't sell perpetual licenses for LR 7, just Creative Cloud subscriptions. At some point, you were presented with a misleading message from LR to "update" which then incorrectly installed LR 7. Besides presets not working, there are a number of other features that will misbehave for you.

See here for how you might proceed: Lightroom Classic: Presets not working/ perpetual license glitch | Photoshop Family Customer Community

johnrellisCorrect answer

Legend

You've been victimized by a buggy upgrade from a previous perpetually licensed version of LR. Your System Info shows you with LR Classic 7.4 and a Perpetual license. However, Adobe doesn't sell perpetual licenses for LR 7, just Creative Cloud subscriptions. At some point, you were presented with a misleading message from LR to "update" which then incorrectly installed LR 7. Besides presets not working, there are a number of other features that will misbehave for you.

See here for how you might proceed: Lightroom Classic: Presets not working/ perpetual license glitch | Photoshop Family Customer Community