Problems Lightroom 6, it disappeared from my iMac

Hi I own an Imac with OS 10.14.6 and have been using Lightroom 6 for many years, which I installed on my Imac via a purchased DVD. Since last week I suddenly started experiencing pop-ups telling me that I am using an invalid version of Lightroom. I don't understand this, because I purchased this Lightroom 6 with an official DVD with series NR {}. To confirm that the purchase was official, here is the Barcode number of the packaging:  and Lot code.

While I was still bothered by the pop-up yesterday, this morning I was astonished to find that the entire Lightroom program had disappeared from my IMac!!!!

I strongly suspect that Adobe did this because of my experience with the pop-up that I couldn't remove. And again I haven't changed anything on my Imac. Very bad, illegal and not acceptable!!!

I would like to hear from you immediately whether this is the case and, if so, why and how this action can be repaired!

As mentioned, I have an old Imac with OS 10.14.6 on which the new version of Lightroom that Adobe offers me cannot be installed

I would like to hear from you soon as I can no longer edit photos at the moment.

Yours sincerely,

B. Smaal

Ben, As I understand you need help with installing Lightroom. We are here for your help. May I know your Os and its version?

Thank you for the information, Could you please verify your Adobe email address along with your first and last name?

Email:

Name:

Thank you for the details. I am not able to locate the account, please try with another email.

Imac: MacOS Mojave

In the past I also used: {}

But for my Adobe account I use {}

I am unable to locate the account so let me connect you to the dedicated team for better assistance, please stay connected.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

OK

Thank you for your patience, Ben. I see that you need assistance with Lightroom 6. As I checked your account, I am unable to see any active plan in it.

Could you please help me with the serial key for this product?

{}

Thank you for yore details. As I checked your product is active under a different email ID and you need to login with the same.

Could you please try to recall if you have used any other email ID for Adobe registration?

Sorry this is not possible. I bought the dvd by myself. Is it ok when I sent you a picture of the case in which I bought the dvd? I don't no how but I think somebody else is using my Serial Nr

I understand, however, in order to access your Lightroom 6, you would require access to that email ID as well.

I understand, but how????

In this case, I would request you to kindly place a service request from https://community.adobe.com/ and our dedicated team will get back to you in 24 to 48 business hours

You can refer to this- https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-standalone-installation-no-longer-possible/m-p/10844916

Hope this has helped.

I will do my best to give you all the info as I said, I can give you the barcode NR of the case and the PN nr, plus ask

It must be somebody else who is using my nr

The user with the other Email is using my lightroom6

I understand your concern completely and I want to help you with this. However, I am from individual billing department. However, we do have dedicated team who deals with and can help you with this further.

kindly place a service request from https://community.adobe.com/ mention your query there and our dedicated team will get back to you in 24 to 48 business hours.

Hope this has helped.

OK thanks

Thank you for understanding!

Apart from this, Is there anything else I can help you with?