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J
Jerry24379660t4l2
Participating Frequently
May 9, 2022
Question

Problems with software opening

  • May 9, 2022
  • 1 reply
  • 563 views

Hello everyone

I have a problem with my Adobe Lightroom 6.0 software (perpetual original version, not by subscription)

I used it until last week, but now the program doesn't run 

After the firts 5/6 of loading page, the window disappears and the program doesn't run

Anyone have an idea of the hypothetical reasons ? Or could suggest me how or where searching to solve the problem ?

 

Thank you in advance

This topic has been closed for replies.

1 reply

TheDigitalDog
TheDigitalDog
Inspiring
May 9, 2022

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
J
Jerry24379660t4l2Author
Participating Frequently
May 9, 2022

Thank you very much for your reply

Unfortunately following the instructions for deleting using the hotkeys, the described dialog box does not appear
If I try to remove the file manually, the "Preferences" folder is empty

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