Skip to main content
johnrellis
johnrellis
Genius
January 25, 2023
Question

PSBs and videos synced from LR Desktop don't appear in All Synced Photographs

  • January 25, 2023
  • 2 replies
  • 357 views

PSBs and videos synced from LR Desktop to LR Classic don't appear in All Synced Photographs. 

 

Arguing that by definition the name "All Synced Photographs" excludes videos is not a serious argument, since there are many menu commands containing "Photo" that also operate on videos: Select Flagged Photos, Show Photos In Subfolders, Find All Missing Photos, the numerous commands in the Photo menu, etc. etc. etc.  And that argument wouldn't apply to PSBs anyway.

 

To reproduce:

 

1. In LR Desktop, import a PSB and a video.

 

2. Wait until the sync completes from LR Desktop to LR Classic.

 

3. Observe that the PSB and video appear in LR Classic but not in All Synced Photographs.

 

Tested with LR Desktop 6.1, LR Classic 12.1, Mac OS 12.6.1.

 

 

This topic has been closed for replies.

2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
January 25, 2023

@johnrellis  

 

I am trying to verify this John but am struggling to repeat the issue.  

 

Regarding your PSB file: Is it within the 65K LE/512 MP Pixel Dimension Limit imposed by Lightroom? 

Did you confirm the PSB arrived at https://lightroom.adobe.com ? 

 

You've also noted the PSB syncing to Classic restriction noted here: https://helpx.adobe.com/lightroom-classic/kb/sync-faq.html ?

 

Rikk Flohr: Adobe Photography Org
Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
January 25, 2023

Rikk,

 

John may have different findings regarding PSB, but I've played with it a bit this afternoon after creating a PSB file from a large pano in PS. The resulting file is 45926 x 4480px, thus below the long edge and gross MP limits, and it weighs in at just over 2GB. Importing into LrC is no problem, but as that document notes the PSB cannot be synced (though like videos it can be added to a synced collection whilst remaining unsynced).

 

I then thought I'd try importing into Lightroom (the desktop app) to see if it downloaded into LrC like videos do. It imported without a problem, but it simply wouldn't upload....it showed the sync icon as per normal, but there was zero network activity and after waiting for it to do something for a couple of hours I deleted it (note that during that two hour period I successfully imported and synced a few "normal" raw and DNG files). 

 

After deleting it from Lightroom I then tried adding it to LrWeb and immediately received the attatched error message:

 

 

I clicked on the "unsupported formats" link, which leads to this document (updated yesterday): https://helpx.adobe.com/uk/lightroom-classic/help/supported-file-formats.html

You'll note that it explicitly states that only Classic currently supports PSB, though that doesn't explain why it was apparently successfully imported into Lightroom desktop.

 

The bottom line is that (apart from the quirk of an apparently successful import of a PSB file into Lightroom desktop) both videos and PSB files appear to be treated in accordance with the current Adobe documentation.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    January 25, 2023

    I also was able to successfully import a PSB into LrD but it would not sync. It was a smaller pixel dimension file that was in no danger of exceeding any size limits. 

    Rikk Flohr: Adobe Photography Org
    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    January 25, 2023

    I don't know about PSB files, but it's been known for a long time that videos do not sync from LrC to the cloud, thus any video imported into Lightroom will download into a sync-enabled LrC catalog but will not have the sync icon and will not be added to the All Synced Photographs special collection. This can be confusing when the ASP number doesn't match the All Photos number in Lightroom, but it's the first thing to check when those totals differ. 

     

    My understanding is that this is "as-designed" behaviour. It's a bit quirky as well....although the video imported into Lightroom and downloaded into LrC is apparently not synced, if the video is subsequently deleted from LrC is is also deleted from the cloud. I'm still not sure that should be the case. Another quirk is that you can add the video to a synced collection in LrC, where it will remain unsynced.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices