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joshuao59186128
Participant
June 11, 2019
Question

Cant upload to lightroom

  • June 11, 2019
  • 1 reply
  • 204 views

I get error message that says, unable to create directory. you dont have permission to save the file 2019-06-09 in the folder 2019

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1 reply

Akash Sharma
Legend
June 12, 2019

Hi Joshuao,

That isn't a great user experience an Lightroom desktop is giving an error message "unable to create directory" while trying to upload images, we're sorry to hear about this. Let us help make it right.

You likely still have a permission issue at the drive or folder level. You will need to use the Mac OS/Windows to change the permissions for your User Account for that (and perhaps other) locations. If changing doesn't work you may need to repair your permissions. 

This may be of help for Repair instructions: https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

Let us know if that helps.

Thanks,
Akash