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heidir51249075
heidir51249075
Participant
October 24, 2021
Question

Crashing and Not Saving

  • October 24, 2021
  • 1 reply
  • 1944 views

I installed Lightroom last night and edited a photo today.  When I go to export it, it crashes.  I have reinstalled the program repeatedly and it happens over and over.  I have a brand new ThinkPad laptop with huge amount of storage space.  I don't know what the issue is.  Please advise.

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 25, 2021

Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr: Adobe Photography Org
    H
    Heidi5C19
    Participating Frequently
    October 25, 2021

    Thank you.  Here it is:

     

    Lightroom version: 4.4 x64 [ 20210805-0652-b84a95f ] (Aug 5 2021)
    NGL Version: 1.25.0.7

    H
    Heidi5C19
    Participating Frequently
    October 25, 2021

    Actually, sorry - I uninstalled that version and downloaded the classic instead.  I am not having this problem now.  I am missing the effects brushes though - do you know where I can get the ones please for eye whitening, iris enhancement, warm skin, etc? 

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