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Danielle5D61
Participant
November 4, 2020
Question

Edited photo content gone

  • November 4, 2020
  • 1 reply
  • 118 views

Opened my Abode Lightroom app to discover all my photos had disappeared. Anyone else experiencing this issue?

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
November 4, 2020

Hi there,

 

We're sorry about the trouble due to the missing presets.

 

Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on.

 

Do you see your presets and images on Lightroom Web? Are you using the free version of Lightroom mobile? If yes, the presets are stored locally on the mobile device & re-installing them may have removed the data related to the app. You can try restarting the mobile device to check if that helps.

 

Thanks!

Akash

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