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jopin
Participant
July 5, 2020
Question

Edited photos and presets gone

  • July 5, 2020
  • 1 reply
  • 392 views

Hello, I've been using lightroom mobile to edit my photos for a while now, and recently decided to try the free trial for premium (still curently using free trial for premium). However, during this free trial all of my past edited photos and my presets are now gone. Can somebody help me please?

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1 reply

greule
Community Manager
greuleCommunity Manager
Community Manager
July 13, 2020

Hi. Sorry to hear that you have trouble with our Lr app. Could you describe how you triggered the update from free-> premium? 
Have you just used one of the in-app-trigger which we offer to purchase?

Could you try to connect your mobile device with a Mac-desctop-machine and when you have MacOS-Catalina running just open up  the Music-app, select the mobile device and from there open up "Sync Settings" and on the upcoming dialog select files.

When you open up from there Lightroom entry, do you see 2 entries (longer numbers) listed. If so, the number with the 00000 most probably contains your photos from your fee version. Just drag&drop the 0000-entry to you desktop machine and you will see find an Originals folder from where you can retrieve your photos. 
In case you have not yet MacOS Catalina running just follow the steps from here: https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....
Hope this helps. 
Guido/ lr Mobile QE

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