Skip to main content
V
Vladimir5FF4
Participant
September 8, 2020
Question

Horrible support service / remote

  • September 8, 2020
  • 1 reply
  • 198 views

I will be more than happy to share the support chat transcript to the relevant supervisor. 

The support agent was avoiding the issue, inventing a solution for something completely elementary, even if the issue was clearly visible by remote session, and refused to connect me to the second level support.

To top it all, I had to wait for the responses several minutes in between, and the whole session seemed like he was killing time. 

 

The problem is that the icon for the merged icons and number of photos merged dissapeared. 

This topic has been closed for replies.

1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
September 8, 2020

First, share the details of your problem here.

You may find there are other community users of Lr-Classic (not associated with Adobe) that can help in this forum.

 

Please include the following in your question:
Adobe product and Version number
Operating system and Version number
The full text of any Error Message(s)
What you were doing when the problem occurred
Screenshots of the problem
A Screenshot of the info panel from MENU: Help/System Info...

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices