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Participant
January 7, 2020
Question

how to Find my lightroom

  • January 7, 2020
  • 1 reply
  • 158 views

I downloaded lightroom 5 from adobe store. I have a new computer and need to move?download from my old computer to my new one.  I have the original order number, but would really like my stuff, becaouse I have thousands of photos worked on in lightroom and I want them bac.  Please help

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1 reply

Rob_Cullen
Community Expert
Community Expert
January 7, 2020

If you Purchased AND Downloaded Lr 5 direct from Adobe, then instructions for finding your download link are here-

https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html.

If not, then you can only contact Adobe Customer Care by 'Chat' and ask for a Download link.

https://helpx.adobe.com/contact.html?step=LTRM_adobe-id-signing-in_stillNeedHelp

Find the 'Chat' icon in lower-right corner of page.

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .