I've already paid for monthly subscription, but have been told to buy again

Forum|Forum|4 years ago
August 17, 2021
2 replies
280 views

I paid and started my monthly subscription on August 10th (I have the proof of payment). But I have been told that my trial has been expired and I have to purchase... again.

Can you look into this?

Windows

This topic has been closed for replies.

greule

Inspiring

@Jihye5C75 I've just send you a private message with instructions how to solve - Guido/ Lr Mobile QE

B

Beccy5C58

Participant

I paid and started my monthly subscription on Oct 29th , now it says my free trial has ended and to 'buy now'. Can you please sort this? thanks

greule

Inspiring

Have you tried to sign-in with the same Adobe-id which you user for this forum? With that you should be able to bypass your issue. Hope this helps- Guido/ lr QE

JohanElzenga

Community Expert

First of all, this is a user-to-user forum. We are not Adobe, so I would advise you to contact Adobe for this. One explanation could be that you subscribed to the 'Premium' plan in Lightroom Mobile, and you think that this plan will also cover Lightroom on your computer. It does not, the Premium plan is for Lightroom Mobile only.

-- Johan W. Elzenga

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded