Skip to main content
A
Afaf5CA0
Participant
August 27, 2020
Answered

Lightroom Desktop 3.3 does not respond and can't close the app

  • August 27, 2020
  • 1 reply
  • 385 views

Hello there,

I've recently switched  to the photography plan, All the programs work just fine ,but lightroom version 3.3 won't respond and I can't close the program to update to v 3.4

 

What can be done to fix this issue?

 

This topic has been closed for replies.
Correct answer Akash Sharma

Hi there,

 

Sorry that Lightroom Desktop 3.3 does not respond and you can't close the app. 

 

What is the operating system you're working with? Please restart your computer and do not start Lightroom Desktop. Open the Creative Cloud desktop app and update to the 3.4 version of Lightroom dekstop. See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#Whatisthemostcurrentversion

 

If that still doesn't help, would you mind resetting the Lightroom app preferences to default? Press and hold the Shift + Option + Delete keys.(Mac) or Press and hold the Shift + Alt keys while
starting Lightroom. A dialog box should appear asking you restore the preferences.

 

Thanks,

Akash

1 reply

Akash Sharma
Akash SharmaCorrect answer
Legend
August 27, 2020

Hi there,

 

Sorry that Lightroom Desktop 3.3 does not respond and you can't close the app. 

 

What is the operating system you're working with? Please restart your computer and do not start Lightroom Desktop. Open the Creative Cloud desktop app and update to the 3.4 version of Lightroom dekstop. See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#Whatisthemostcurrentversion

 

If that still doesn't help, would you mind resetting the Lightroom app preferences to default? Press and hold the Shift + Option + Delete keys.(Mac) or Press and hold the Shift + Alt keys while
starting Lightroom. A dialog box should appear asking you restore the preferences.

 

Thanks,

Akash

    A
    Afaf5CA0Author
    Participant
    August 27, 2020
    Hello Akash,

    Thanks a lot for your help. Finally, it worked, I appreciate it.

    Best regards,

    Afaf
    Akash Sharma
    Akash Sharma
    Legend
    August 28, 2020

    That's great. Glad to know it worked. If you have any other query or need further assistance, feel free to get back to us anytime. Thanks,

     

    ~Akash

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices