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J
Jaden Benally
Participant
May 21, 2020
Question

Lightroom Mobile Premium not working

  • May 21, 2020
  • 1 reply
  • 686 views

So today, I did some graduation photos for a couple of people, I forgot to buy Lightroom again after a few days, I bought it today and it doesn't work!?! My App Store says it's bought and it will renew after a month, but my app says my subscription expired??? Please help, I can't edit my graduation photos without this working! I only shot them in RAW format and can't edit them at all, please help ASAP 

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

    This topic has been closed for replies.

    1 reply

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    May 23, 2020

    Hi Jaden, I see you have had a valid subscription since April, under the account you used to post on the forums here.  Are you signed into the same email address you used to post on the forums here?  

    B
    Bammerzemmerz
    Participant
    May 23, 2020

    Hi , I have downloaded Lightroom and earlier today subscribed to the premium features. However they are not accessible. 

    I even went to settings & signed out and signed back in but to no avail. 

    each time I click restore purchases , it only shows the spinning circle. Please advice & hope to hear from y'all ASAP. Thank you! 

    B
    Bammerzemmerz
    Participant
    May 23, 2020

    My email would be from gmail under this same username. 

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