Skip to main content
N
Nicole.Thiel
Participant
May 11, 2022
Question

Lightroom not working after having subscription, it's showing trial is over

  • May 11, 2022
  • 1 reply
  • 127 views

Hello! I have a Creative Cloud subscription, and it's supposed to include lightroom. It worked for awhile, but now it's saying my trial is "over" and I need to subscribe. But it's already included in my subscription? 

 

 

{Title edited by Moderator}

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
May 11, 2022

Hi there,

We're sorry about the trouble that you see with Lightroom. 

Which version of the application are you using? Would you mind sharing your AdobeID as a private message to check the plan you have and what all applications are included in it. Did you try re-installing the app?

Sign in at https://account.adobe.com/plans. If you have more than one Adobe account, check that you are signed in with the correct email address. Open the Creative Cloud desktop app. (Select the  icon in your Windows taskbar or the macOS menu bar.)

Select the Account icon in the upper right and select Sign-out. Re-download the app and re-login.

 

You can also check a few more steps. If the above mentioned does not work, check here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

 

Let us know if this helps.

Thanks. 

Ranjisha

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices