Lightroom premium not showing up on ipad after paid subscription

Forum|Forum|6 years ago
December 21, 2019
2 replies
598 views

No lightroom premium (no selective edit capability) after subrsciption purchase, how come?

Problem or error

This topic has been closed for replies.

greule

Community Manager

Did I get it right that you use the same adobe-id as for this forum. just guessing since your forum adobe-id has a Photography-Plan (20GB) applied and should work with Lr on your mobile device. Or are you using a different adobe-id? -Guido/ Lr Mobile QE

D

defaultmj9vtinmbvbi

Participant

Hey I renewed my subscription but the iPad app for Lightroom through apple app still won't let me use tools I tried singing out and in both App Store and Lightroom

greule

Community Manager

Hi. I can see an active Lr subscription applied to the adobe-id which you are using for this forum. Could you try re-signin with the same adobe-id. Hope this helps - Guido/ Lr Mobile QE

Akash Sharma

Legend

Hi there,

Sorry that Lighroom Premium is not working on your iPad after you've bought a new subscribtion.

Please checkout the steps below:

FOR IOS DEVICES:

Launch the Lightroom app on your mobile device and sign out of the app and then sign back in.
Do any of the following to access the Settings menu:
If you're in the Albums view, tap the settings icon () at the upper-right corner of the screen.
If you're in the Grid view or Loupe view, tap the three-dots icon at the upper-right corner of the screen, and choose Settings from the pop-up menu.
In the Settings menu, tap the (>) icon displayed next to your Account name and Adobe ID.
In the Accounts screen, tap Restore Purchases.

Let us know if that helps.

Thanks,

Akash

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