Lightroom: Subscription "expired" even tho I paid for it only hours ago

Question

Help! i have a school photagraphy project to do, and im using adobe lightroom for it. I paid for it about 3 hours ago and it was charged to my account. Now, i cant find it anywhere on the creative cloud and when i try to press on it anywhere else it says my subscription expired and that I have to pay again.

Akash Sharma · Answer

Hi there,

Sorry that Lightroom subscription is showing expired on your computer.

Are you using Lightroom Desktop, Lightroom Classic or Lightroom on your mobile?

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html and let us know if that helps?

Also, what is your subscription type? Individual or provided via your school?

Thanks,

Akash

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