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Participant
May 24, 2020
Question

Lost access to my old email address

  • May 24, 2020
  • 2 replies
  • 569 views

Hi,

 

I've lost access to my old emailsi can no longer use Adobe, but my payments are still going through for that account. - I can prove i am still automatically paying for it through PayPal every month. Is there any way i could get help, and my old acc can be entirely shifted to my new one? I'd like to have access to my old CC account again and in turn have Lightroom as it was for me. Is it possible to change the email on my old acc to another one?

 

Basically, i lost access to my old email account (Jelan@vanmensel.be), and lost/forgot my password to the CC account linked to that email address. So i lost the usage of my Adobe programs,my settings, and im still paying for it every month. Is there anybody who can help me?

Thank you.

This topic has been closed for replies.

2 replies

JohanElzenga
Community Expert
Community Expert
May 25, 2020

This is a user-to-user forum. Contact Adobe in your country.

-- Johan W. Elzenga
JelanVMAuthor
Participant
May 25, 2020

Any admin who can help?