Skip to main content
Participant
December 29, 2019
Question

Lost Account to Lightroom Account

  • December 29, 2019
  • 2 replies
  • 2942 views

Hey, I'm Mariana. I've lost my phone and all the pictures that I had with it. I have a new phone now and just created a new Lightroom account here, but I'd like to know if it's possible to access my old Lightroom account even if I lost the access to the email that was connected completely? 
is there any way that I can prove that account is mine? 
The issue is my previous account is connected with Facebook that is connect with an email that I have no access at all anymore, so I can't recover the password to log in again. 
All my pics are there, this is my only hope. Thanks!

 

{Thread renamed by moderator}

This topic has been closed for replies.

2 replies

Community Manager
January 7, 2020

If your previous phone was an iPhone and you still have a backup of it, this page has some advice that may help you recover images your previous phone/Lightroom had: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

Sahil.Chawla
Adobe Employee
Adobe Employee
December 31, 2019

Hi Mariana,

Sorry to hear that you lost access to the Lightroom account, you may get in touch with our support team here: https://helpx.adobe.com/in/contact.html They might be able to help you out with this issue,

Regards,
Sahil